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Privacy and Cookie Policy

Preamble 

The Family Matrix Limited takes the privacy of your information very seriously, thus we recognize that Privacy, Security and Cookie are of the major concerns to our customers and partners. This Privacy and Cookie Policy includes following Parts: PREAMBLE, DATA, SECURITY, COOKIES and GENERAL, and applies between you, the User of thankumum.com and The Family Matrix Limited, the owner and provider of thankumum.com. This Privacy and Cookie Policy applies to our users in regards to any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this Privacy and Cookie Policy carefully.


Definitions and interpretation

In this Privacy and Cookie Policy, the following definitions are used:

Data

collectively all information that you submit to The Family Matrix Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

Cookies

a small text file placed on your computer by thankumum.com when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by thankumum.com are set out in the clause below (Cookies);

The Family Matrix Limited, or us

The Family Matrix Limited, a company incorporated in England and Wales with registered number 9187007 whose registered office is at Office 9, The Blenheim Court Business Centre, Orchard Suite, Peppercorn Close, Peterborough, United Kingdom, PE1 2DU

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by The Family Matrix Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Family Matrix Limited and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.thankumum.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

In this Privacy and Cookie Policy, unless the context requires a different interpretation:

 

Scope of this Privacy and Cookie Policy

This Privacy and Cookie Policy applies only to the actions of The Family Matrix Limited and Users with respect to thankumum.com. It does not extend to any websites that can be accessed from thankumum.com including, but not limited to, any links we may provide to social media websites.


 

PART I.  DATA COLLECTION and PROTECTION


Data collected

We may collect the following Data, which includes personal Data, from you: Name, Date of Birth, Gender, Contact Information such as email addresses and telephone numbers, Demographic information such as post code, preferences and interests, Financial information such as credit / debit card numbers,in each case, in accordance with this Privacy and Cookie Policy.

How we use your Data

For purposes of the Data Protection Act 1998, The Family Matrix Limited is the "data controller" and retain any Data submitted by you for 12 months. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security). Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: internal record keeping; improvement of our products / services; transmission by email of promotional materials that may be of interest to you; contact for market research purposes which may be done using email, telephone, fax or mail. In addition, such information may be used to customise or update the Website; in each case, in accordance with this Privacy and Cookie Policy.

Data for managing your orders

Through our Content Management System (CMS), we may monitor and review communications between you and our partners. This process is necessary for the purposes of ensuring that your orders are managed efficiently by our partners/sellers and our customer service team, in accordance to the terms and conditions for each party.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by The Family Matrix Limited (where such Data is held).

Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following: use of Data for direct marketing purposes; and sharing Data with third parties.


 

PART II. SECURITY


Security

Data security is of great importance to The Family Matrix Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via thankumum.com.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, you acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

How we protect information

We adopt as much techniques to protect your information as we can. To this end all personal information stored by us is kept on a server in a secure environment. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.

Only employees, our partners and any third party service providers (such as PayPal) who need the information to perform a specific job are granted access to personally identifiable information.

Storing your credit and debit card details

If you have elected to store your credit or debit card details with thankumum.com those details will appear automatically on the Payments page when you login and proceed to purchase a product with us. To ensure the security of your credit and debit card details we:

If you would like to revise the credit and debit card details you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like those details erased from our records, you can do so by contacting us.

Third party websites and services

The Family Matrix Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of thankumum.com. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this Privacy and Cookie Policy and in accordance with the Data Protection Act 1998.

Links to other websites

Thankumum.com may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy and Cookie Policy does not extend to your use of such websites. You are advised to read the Privacy and Cookie Policy or statement of other websites prior to using them.

Changes of business ownership and control

The Family Matrix Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Family Matrix Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy and Cookie Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Transfers outside the European Economic Area

Data whith we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.

If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy and Cookie Policy. You expressly agree to such transfers of Data.


 

PART III. COOKIES POLICY


Functionality of the Website

As was already mentioned above, to use all features and functions available on the Website, you may be required to submit certain Data. You may restrict your internet browser's use of Cookies. For more information see the clause below (Cookies).

Cookies

Cookie is a small text file placed on your computer by thankumum.com when you visit certain parts of the Website and/or when you use certain features of the Website.

Thankumum.com may place and access certain Cookies on your computer. The Family Matrix Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. The Family Matrix Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by thankumum.com are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Family Matrix Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. Thankumum.com may place the following types of Cookies, please see below.

Type of Cookie may be used on thankumum.com

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. 

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Disabling cookies 

It is possible to opt out of cookies by disabling them via your browser’s cookie settings, but this may result in some parts of our website not functioning properly. For more information on disabling cookies, please contact us on enquiries@thankumum.com.

 

Cookie

Cookie name

Purpose

1

Session Cookie

JSESSIONID

This session cookie, provided by IBM, identifies a user’s current interaction session.             

2

Store ID Session

WC_ACTIVEPOINTER 
non-secured session cookie

This cookie contains the value of the store ID of the session. This value is used to select the store to run the command, if one is not specified on the URL.

3

Authentication cookie

WC_AUTHENTICATION_ID 
secured session cookie

WebSphere Commerce uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL. For increased security, it has a timestamp with a signature. This cookie is used to authenticate the user over SSL-connections.

4

Generic  User Cookie

WC_GENERIC_ACTIVITYDATA
non-secured session cookie

This cookie exists only if it is a generic user session. This cookie stores the session values such as store ID, language ID, and contracts.

5

First Request Cookie

WC_SESSION_ESTABLISHED
non-secured session cookie

This cookie is created on the first request that is processed by WebSphere Commerce run time. For example, a non-cache request.

6

User Data Cookie

WC_PERSISTENT

This cookie is used to persist user ID, language ID, and currency for each store ID visited in the session. Multiple sets of identifiers can exist if the user visits more than one store.

7

User Session Cookie

WC_USERACTIVITY_ID
non-secured session cookie

This cookie is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, or session identifier.

8

Google Analytics Cooke

__utma, 
__utmb,
__utmc, 
__utmz

These web analytics cookies, provided by Google Inc., are used to collect information about how visitors use our site.

9

Web  Analytics cookies

analyticsFacetAttributes, 
CoreID6,
cmTPSet, analyticsPreCategoryAttributes, analyticsSearchTerm, 
*_clogin

These web analytics cookies, provided by Google Inc., are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

10

Search Term Cookie

searchTermHistory

This cookie is used by WebSphere Commerce to store the search terms entered by the customers

11

Price Cookie

priceMode

This cookie is used to remember if the prices showed in the stores are indexed or calculated.

12

AddThis Cookie

__atuvc

This cookie is used by AddThis Button to enable you to share content through social networking sites

13

Google Adwords

__utma, 
__utmb,
__utmc, 
__utmz

Cookie used by Google Adwords functionality.
It uses the same as Google Analytics.
Information about the types of cookies used by Google can be found here -
https://www.google.com/policies/technologies/types/

14

Affiliate Windows

aw1923

This provides information to the Affiliate Window network to identify website users who have used an affiliate link to make a visit to the website. Information about the types of cookies used by Affiliate Window can be found here -http://blog.affiliatewindow.com/wp-content/uploads/2012/05/

15

Visual Website Optimizer

_vwo_uuid_v
_vis_opt_s

This is used to test design aspects of the website and anonymously monitor how our customers use the new designs. Information about the types of cookies used by VWO.com can be found here https://vwo.com/oldappkb/


To opt out of cookies

It is possible to opt out of cookies by disabling them via the cookie settings in your internet browser. However, please be aware that doing so may result in some parts of our website not functioning properly and may prevent you submitting an order via our website.

Please note that cookies are computer specific and not website specific, so if you log on to a website from a different computer, the cookie settings on that computer will apply. The following links (from providers) will assist you on how to enable and disable cookies on your computer via your internet browser:
 

To find out how to opt out of behaviourally targeted advertising cookies, users based in the European Union should visit www.youronlinechoices.eu and users based in America should visit www.aboutads.info/choices/

For additional information on how to manage cookies, please click on the link: www.allaboutcookies.org/manage-cookies


 

PART IV. GENERAL


You may not transfer any of your rights under this Privacy and Cookie Policy to any other person. We may transfer our rights under this Privacy and Cookie Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy and Cookie Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy and Cookie Policy will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Privacy and Cookie Policy is governed by and interpreted according to English law. All disputes arising under this Privacy and Cookie Policy are subject to the exclusive jurisdiction of the English courts.

Changes to this Privacy and Cookie Policy

The Family Matrix Limited reserves the right to change this Privacy and Cookie Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the Website and you are deemed to have accepted the terms of the Privacy and Cookie Policy on your first use of the Website following the alterations.

Contact details

You may contact The Family Matrix Limited by email at office@thankumum.com for more information or clarifications.  
If you have questions about your personal data or our privacy policy, please contact The Family Matrix Limited by email at office@thankumum.com or phone us on +44 (0)20 70961331. To see all the information we have about you, and to correct any inaccuracies, please write to: 

Family Matrix Limited (thankumum.com), 
Office 9, The Blenheim Court Business Centre, 
Orchard Suite, Peppercorn Close, 
Peterborough, United Kingdom, PE1 2DU.

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